UA Research Pvt. Ltd.
At UA Research Pvt. Ltd., customer satisfaction and product quality are our priorities. This Refund & Cancellation Policy outlines the terms related to order cancellations, returns, replacements, and refunds for purchases made through our website.
1. Order Cancellation
Orders may be cancelled before they are processed and dispatched.
Once an order has been shipped, cancellation requests may not be accepted.
To request order cancellation, users may contact us immediately through our official contact details.
2. Refund Eligibility
Refunds may be considered only under the following conditions:
- Incorrect product delivered
- Damaged product received
- Expired product delivered
- Missing items in the order
- Order not delivered due to verified operational issues
Refund requests must be raised within 48 hours of delivery along with proper proof such as images or order details.
3. Non-Refundable Situations
Refunds or returns will not be accepted for:
- Opened or used healthcare/pharmaceutical products
- Products damaged due to improper handling after delivery
- Incorrect orders placed by customers
- Minor packaging variations that do not affect product quality
- Delays caused by courier or external logistics partners beyond reasonable control
4. Return & Replacement Process
If eligible, users may be requested to:
- Share product images
- Provide invoice/order details
- Return the product in original packaging
Replacement or refund approval will be subject to internal verification.
5. Refund Processing Time
Approved refunds may take 7–10 business days to process depending on the payment method and banking channels.
6. Medical & Product Usage Disclaimer
Healthcare and pharmaceutical products should be used only as directed by qualified healthcare professionals.
UA Research Pvt. Ltd. shall not be responsible for misuse, self-medication, allergic reactions, or improper product usage.
7. Contact Us
For refund or cancellation-related queries, please contact:
UA Research Pvt. Ltd.
Website: www.uaresearch.com
